AI Engineer

How will you make an impact?

• Co-found and shape our new AI engineering team in NiCE Netherlands — you'll influence architecture, tooling, and culture from day one

• Train and fine-tune LLMs, SLMs, and other ML/DL models for compliance use cases such as communication surveillance, market surveillance, and trade surveillance

• Architect training pipelines that integrate cleanly with our data capture platforms

• Optimize inference pipelines to deliver AI capabilities cost-efficiently at scale

• Evaluate emerging AI techniques (RAG, agents, distillation, fine-tuning strategies, etc.) and bring the most promising ones into production

• Own explainability and auditability end-to-end — from choosing the right interpretation technique (SHAP, attention analysis, custom audit trails) to producing model cards and evidence artefacts that satisfy compliance officers and regulators. This is a first-class engineering concern here, not an afterthought.

Have you got what it takes?

• MSc or PhD in Computer Science, AI/ML, or a related field — or equivalent hands-on experience

• Solid experience with modern ML/DL frameworks (PyTorch, TensorFlow, Hugging Face)

• Experience training and/or fine-tuning LLMs or SLMs

• Strong NLP foundations applied to real-world problems — for example: sequence classification, named entity recognition, semantic search, or RAG over unstructured financial communications. Familiarity with the quirks of financial and regulatory text (abbreviations, jargon, high-stakes edge cases) is a plus

• Familiarity with ML infrastructure: training pipelines, GPU clusters, MLOps

• Pragmatic mindset — you care about getting models into production, not just into notebooks

• Bonus: experience in financial services, RegTech, or any highly regulated domain

What’s in it for you?

• A rare opportunity to help build a new AI engineering team from day one

• Access to dedicated high-end GPU infrastructure for model training and experimentation

• A rock-solid data platform (NTR-X) on which to run your models

• Competitive salary and strong benefits package

• Personal development budget for training, conferences, and certifications

• A dynamic, international company with a collaborative team culture

• Hybrid working: 2 days in the office, 3 days from home

• Meaningful work on systems used by some of the world's largest financial institutions

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

About the Team

We're an energetic, technically-minded team of software builders based in Alkmaar. Our belief: AI-First is AI-Proof — meaning that the teams who embed AI deeply into how they build and operate will be the ones who remain relevant and competitive as the technology matures. We care deeply about engineering quality, craftsmanship, and building products that matter — and we're using AI to do it faster and better than ever before.

Our culture is grounded in three pillars: competence, craftsmanship, and trustworthiness. We work in a social, international, and inclusive environment where your ideas shape our technology. Our office is easy to reach, our culture is collaborative, and we value a healthy work/life balance.

The AI features we're actively building include false-positive elimination, automated investigation workflows, and advanced compliance search — capabilities that were previously intractable and are now unlocked by AI. Engineers joining now will be core contributors to this platform from the ground up.

Requisition ID: 11055

Reporting into: Manager

Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.