Our team works in a fast-paced, complex environment. We have the opportunity and obligation to provide accurate and timely foundation data to different functions across Cisco. In this role, you will work very closely with Ops delivery lead on Customer and partner Data Operations to ensure smooth and efficient operations. You will also get to work with several cross functional stakeholders, vendors, technical IT teams, senior leadership and customers / partners. We are a highly collaborative and energetic team focused on innovation and thought leadership.
Your Impact
Highly detail-oriented with strong analytical abilities, including advanced data analysis skills using MS Excel/Access, Oracle SQL, and PL/SQL.
Conduct exploratory data analysis (EDA) to uncover trends, identify anomalies, and highlight business opportunities.
Demonstrates excellent verbal and written communication skills, as well as effective business partnering capabilities.
Validates data from various third-party sources and develops strategies for optimal utilization.
Applies AI techniques such as predictive analytics, LLM, NLP, and intelligent data enrichment.
Possesses solid business knowledge, enabling the integration and extraction of data from multiple sources to support solutions with high data integrity.
Adopts a problem-solving mindset and collaborates effectively across global, cross-functional teams.
Connect with different stake holders, cross functional teams, Ops teams and IT teams for understanding data issues and fixes
Self-motivated, results-driven, proactive, and adaptable; able to work independently in a fast-paced, dynamic environment while being a collaborative team player with strong interpersonal skills.
Minimum Qualifications
Bachelor’s degree in computer science, Information Technology, Engineering, or a relevant field
Minimum 4 to 8 years data delivery experience
Proven experience achieving business outcomes, in a fast paced highly cross-functional organization
Proficient in SQL, PL/SQL for data analysis
Strong knowledge on Geo Postal data maintenance
Strong Agile (Scrum) experience
Preferred Qualifications
Experience working in AI-powered analytics solutions that improved business decision accuracy and reduced manual reporting effort.
Strong understanding of Cisco’s Go to Market Strategies.
Previous experience in Cisco tools like Customer master data, SAVM, SFDC, SHARE, PDB, PGTMV, CAV etc.
Ability to handle high levels of ambiguity but seek clarification when needed
Excellent problem-solving, analytical, communication, and collaboration skills.
Why Cisco?
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.