Sr Software Engineer, AI Agent Platform

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Department Overview

Hyper, a Motorola Solutions Company, a leader in conversational, agentic AI designed to reduce the burden on understaffed public safety answering points (PSAPs) by handling non-emergency calls. It is revolutionizing emergency response systems through cutting-edge AI technologies. Our first product is reducing 911 wait times by alleviating administrative work from highly trained 911 telecommunicators.

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Job Description

We’re looking for a Sr Software Engineer to set technical direction for the AI Agent Platform team behind Hyper’s emergency response products (Motorola Solutions announced that it acquired Hyper on April 9, 2026).

You’ll be a senior technical leader responsible for the architecture of our most critical systems. You’ll shape long-term technical strategy, mentor engineers across the team, and own the toughest cross-cutting problems — from real-time AI pipelines and telephony to backend infrastructure and product surfaces. We expect engineers to use AI agents in their own work. But because this is mission-critical software, humans still own quality, judgment, and what ships — and as a Sr Engineer, you set the bar for what “good” looks like.

What You’ll Do

• Lead the design and operation of real-time voice AI systems that support human 911 telecommunicators at scale.

• Identify and solve the hardest problems in our stack: low-latency audio, streaming, telephony, LLM orchestration, and human-in-the-loop AI workflows.

• Drive engineering excellence across reliability, availability, security, and performance — defining the standards the team operates by.

• Partner with product, design, and operations leadership to translate ambiguous customer and operational problems into technical strategy.

• Mentor engineers; raise the floor and the ceiling of the team’s technical work through reviews, design feedback, and pairing.

• Build and evolve evaluation, testing, and observability frameworks for AI-assisted systems.

• Lead incident response and post-incident reviews; own runbook quality and on-call health for the systems the team is responsible for.

• Represent engineering in conversations with public safety customers, partners, and Motorola Solutions stakeholders when deep technical credibility is required.

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You Might Be a Fit If

• You have production software engineering experience, with a clear track record of technical leadership.

• You’ve designed, shipped, and operated large, complex systems in high-stakes domains

• You are comfortable working across backend, infrastructure, AI pipelines, and product surfaces.

• You can turn ambiguous product or operational problems into clear technical plans for the team.

• You use AI tools daily, but you set the standard for how your team uses them responsibly — speed without compromising quality.

• You raise the engineering bar around tests, observability, code review, security, and clean abstractions.

• You mentor effectively. Engineers around you get better because of how you work.

• You have strong product judgment and care deeply about the humans using what you build.

• You thrive in a small, fast-moving team with high ownership and low ego, and you can scale that culture as we grow.

• You want to work on AI systems that matter beyond demos.

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Relevant Experience

We do not expect every candidate to have all of these. We care more about strong engineering judgment, learning velocity, and ownership than exact keyword matches.

Relevant experience may include:

• Architecting LLM, agentic, or RAG systems in production, including evals and prompt test harnesses at scale.

• Deep expertise in Speech-to-Text, Text-to-Speech, Voice Activity Detection, endpointing, interruption handling, noise filtering, diarization, or audio streaming.

• Telephony and voice infrastructure: PSTN, SIP trunking, PBX, and call routing.

• Real-time communication systems using WebRTC, WebSockets, RTP/SRTP, media streaming, or low-latency audio transport — including operating these systems under production load.

• Real-time, concurrent, or distributed systems using Elixir, Go, Python, Rust or similar languages.

• PostgreSQL and strong data modeling fundamentals at scale.

• Cloud infrastructure on AWS, Azure, or GCP.

• Containerized application environments operated in production.

• Technical leadership in public safety, govtech, healthcare, defense, infrastructure, fintech, or other high-trust domains.

#LI-RS1

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Basic Requirements

10+ years of experience in Realtime communication systems with deep expertise in Speech-to-Text, Text-to-Speech, Voice Activity Detection and architecting LLM, agentic, or RAG systems in production, including evals and prompt test harnesses at scale.

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Travel Requirements

Under 10%

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Relocation Provided

None

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Position Type

Experienced

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Referral Payment Plan

Yes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

Motorola Solutions adopte, favorise et promeut les principes de diversité, d’équité et d’inclusion. Nous encourageons et accueillons les candidatures de toutes les personnes qualifiées, quelles que soient leur race, origines ethnique, religion ou croyance, orientation sexuelle, identité et expression sexuelle, statut d’anciens combattants ou tout autre statut protégé par la Loi.

Nous sommes fiers de notre culture axée sur les personnes et les communautés, encourageant ainsi chaque Motorolan d’être la version la plus authentique de lui-même dans ses responsabilités afin de tenir la promesse d’un monde plus sécuritaire.

Si vous souhaitez vous joindre à notre communauté mais croyez que vous ne possédez pas toutes les exigences requises pour le poste convoité, nous aimerions tout de même connaître les raisons pour lesquelles vous pensez être un excellent candidat pour notre équipe.

Nous offrons également des mesures d’adaptation pendant toutes les étapes du processus d’embauche afin de favoriser l’inclusion des personnes vivant avec un  handicap physique et/ou mental. Pour demander un aménagement, veuillez remplir ce formulaire d'aménagement raisonnable afin que nous puissions vous aider.