UXR Operations Lead, AI

At Harvey, the future of professional services is being written today — and we’re just getting started.

Role Overview

Harvey is building the future of AI for legal professionals, and understanding our users is core to how we do that. We're looking for a strategic UXR Operations Lead to join our research function — someone who is equally energized by running studies in managing our rolling research program, and building the systems that make research run well, such as procuring new tools, evaluating vendors and setting up cross-functional processes. You will be building the connective tissue between research, design, product, and our GTM functions during a period of rapid growth.

This role directly reports to the Head of User Research and focuses on accelerating the quality and speed at which Harvey ships user-centered AI products. You have the opportunity to co-create tooling or identify the right capabilities to strengthen our research practice. You'll partner closely with research and design leadership, product operations, and cross-functional stakeholders to define and implement the processes, systems, and tooling that keep research and customer insights running at peak efficiency. It's a rare opportunity to shape how a category-defining AI company operationalizes its design and research functions from the ground up.

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What You'll Do

Operations (70%)

• Design and implement end-to-end operational systems for research workflows — from intake and participant recruitment to insight synthesis.

• Own participant recruitment and panel management; build and maintain relationships with users, prospects, and legal professionals

• Set up, evaluate, and manage the research repository and tech stack, with a focus on AI-powered tooling: automated synthesis, AI repository and intake systems, and systematizing self-serve and rolling research to improves team velocity and institutional memory.

• Develop templates, intake processes, and educational documentation to help the team run studies faster and more consistently.

• Build scalable processes for budget and resource allocation, capacity planning, and project tracking.

• Define success metrics and reporting frameworks that give leadership visibility into team health, output quality, research velocity, and coverage gaps

• Identify where AI reduces friction in the research workflow — from recruitment to readout, and implement or build those improvements.

Research (30%)

• Provide guidance, review and help coordinate rolling research schedules: Qualitative user interviews, usability tests, concept tests, often on tight timelines.

• Support repository of findings into clear, actionable reports for cross-functional team discovery and use.

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What You Have

• 5+ years in operations, program management, or a similar role supporting design, research, or product teams in a technology environment

• Demonstrated ability to build processes and systems from scratch in fast-moving, ambiguous environments

• Experience early establishment of Research operations at a fast-growing company

• Strong ability to navigate complexity with legal, procurement and EPD + GTM teams for process development

• Strong cross-functional communicator with a track record of partnering effectively with creative, technical, and business stakeholders

• Deep familiarity with research operations, design operations, or how design and UXR teams function at scale

• Bias toward ownership: you take initiative, drive projects to completion, and maintain high standards without constant direction

• Proficiency in project management and collaboration tools (Notion, Dovetail, etc.) with a systems-thinking approach

Nice to have

• Experience with UserInterviews, Sprig, ListenLabs, Lookback, or similar

• B2B or enterprise software research background

• Familiarity with legal workflows or professional services

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Compensation

$120,900 - $181,300

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Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai